1. Scope of this policy
This policy applies to information a user submits directly through NINET forms, including contact forms, service requests, quotation requests, registration, tickets, order-related messages and any form that permits document or file uploads. It supplements, and does not replace, the general Privacy Policy.
2. Information we may request
The information requested varies by form and service and may include:
- Name, organization or company name, and the requester’s role where relevant.
- Mobile number, email address and preferred contact method.
- Requested service, enquiry subject, request description and related requirements.
- Account, order, invoice or ticket identifiers where the form relates to a registered client.
- Files, images or documents the user chooses to upload to support a request, including bank-transfer receipts where applicable.
3. Required and optional fields
Forms identify the fields required to submit a request. If essential information is not provided, we may be unable to receive, respond to or perform the requested service. Optional fields may be left blank unless they later become necessary to complete the service.
4. Purposes of use
We use form information only as reasonably necessary for the following purposes:
- Responding to enquiries and contact requests.
- Understanding client requirements and preparing a suitable quotation or scope of work.
- Creating a service request or ticket and following delivery and support stages.
- Communicating about order, invoice, payment or required-document status.
- Verifying payments or documents submitted in connection with a service.
- Preventing spam or form misuse and protecting the website and its users.
- Maintaining appropriate records of communications and requests for operational, follow-up and service-related obligations.
5. Contacting you after submission
By submitting a form, you permit NINET to use the contact details you provided to respond to and follow up on your request. Communication may take place by email, phone or WhatsApp depending on the request and the details you provide. The system may also send automated notices relating to order, payment or ticket status and other important operational updates.
6. Marketing communications
Submitting a contact or service request form does not automatically subscribe you to unrelated marketing messages. If a separate marketing subscription is offered in the future, it will be presented separately with an appropriate way to manage preferences or unsubscribe where applicable.
7. Attachments and unnecessary information
Please do not submit passwords, full payment-card details, verification codes or other sensitive information unless it is expressly required for the service. When an official document is requested, submit only the minimum information necessary and verify the file before uploading it.
8. Sharing form information
NINET does not sell or rent form information. The minimum necessary information may be shared with authorized personnel, contractors, hosting, email, payment or technical service providers where needed to receive, perform or support the request, or where an applicable legal requirement requires it.
9. Retention of form information
We retain form information for as long as necessary to process an enquiry, deliver and follow up on a service, and maintain records associated with an account, order, invoice or ticket. Retention periods may vary depending on the service and related operational, contractual or legal requirements. Information is then deleted or access is restricted when there is no longer a legitimate need to retain it.
10. Data security
We use reasonable technical and organizational safeguards for information submitted through forms, including session protection, request validation, limited administrative access and controls against automated or abusive submissions. No electronic method can be guaranteed completely secure, so users should avoid submitting information that is not required for the service.
11. Accuracy and updates
Users are responsible for providing accurate and current information, especially email addresses and mobile numbers, as these may be used for important request notifications. Registered clients may update their details through the client area or contact us to correct information associated with an earlier request.
12. Your data-related requests
You may contact us to ask about, correct or request deletion of information submitted through a form where this is possible and does not conflict with legal, contractual or existing rights. We may request reasonable information to verify the requester’s identity before acting on a data-related request.
13. Forms involving third-party services
Some requests may require third-party services such as hosting, domain, payment, email or other technical providers. Where sending part of your information to an external provider is necessary to perform the service, it is limited to what is needed and is also subject to that provider’s terms and policies.
14. Changes to this policy
We may update this policy when new forms or services are added, processing practices change, or operational or legal requirements change. The last-updated date appears at the top of the page, and the version published here is the current version.
15. Contact regarding form information
For questions or requests relating to information previously submitted through a NINET form, contact us at the email below and, where available, include the email address, mobile number or order number used in the form so we can identify and follow up on the request: