1. Who we are and scope
NINET is the digital-services brand provided and operated by Shawati Al Bun Trading Company, the legal entity responsible for providing services, invoicing and collecting payments through this website. This policy explains how the company, through NINET, handles personal information relating to website visitors, prospective clients and registered clients. It covers the website, client area, service shop, orders, invoices, tickets, contact forms and payment or bank-transfer receipt features when used.
2. Information we may collect
Depending on the service you use, we may collect some of the following information:
- Name, organization name and role or capacity where relevant.
- Mobile number, email address and other contact details you provide.
- Account registration, login and session information.
- Service, order, invoice, ticket and support correspondence details.
- Documents or files uploaded to perform a service, including bank-transfer receipts when that payment method is used.
- Electronic payment status information, such as transaction success, failure or reference details, when a payment gateway is used. NINET and Shawati Al Bun Trading Company do not store full card details when those details are processed directly by the payment provider.
- Basic technical data such as IP address, browser type, session logs and security or operational events where needed to operate and protect the website.
3. How we collect information
We obtain information directly from you when you submit a form, create an account, request a service, open a ticket, upload a file or receipt, or contact us. The website may also automatically generate limited technical information needed for login, security, abuse prevention and service performance.
4. Why we use information
We may use information for the following purposes:
- Processing service requests and managing project or order progress.
- Creating accounts, operating the client area and authenticating registered users.
- Issuing invoices, tracking payments and verifying bank transfers.
- Sending important notifications about orders, payments, tickets or status changes.
- Responding to inquiries and providing technical or administrative support.
- Protecting the website and accounts, preventing fraud or misuse, and troubleshooting.
- Meeting applicable legal, accounting or contractual requirements related to the service.
5. Lawful basis for processing
We process information as necessary to provide requested services, perform a contract or pre-contract steps, comply with applicable legal obligations, and protect legitimate interests in operating and securing the website. Where explicit consent is required, we request it before the relevant processing.
6. Sharing information with third parties
We do not sell personal information. Limited information may be shared with hosting, email, payment, technical or other service providers when necessary to provide a service, at the client’s request, or to meet a legal requirement. For electronic payments, payment data may be processed directly by the payment-gateway provider under its own privacy and security requirements, while NINET or Shawati Al Bun Trading Company receives the transaction information needed to confirm payment and manage the order or any applicable refund. Where reasonably possible, sharing is limited to what is necessary for the stated purpose.
7. International data transfers
Some technical services may rely on providers or infrastructure located outside Saudi Arabia. Where legal requirements apply to cross-border transfers, we handle such transfers in accordance with applicable requirements and only to the extent necessary to provide the service.
8. Data retention
We retain information for as long as necessary for the purpose for which it was collected, to complete services, manage accounts and records, and meet contractual or legal requirements. Certain records may be kept longer where required by law or reasonably necessary to protect rights or resolve disputes.
9. Information security
We use reasonable technical and organizational measures to protect information from unauthorized access, alteration, loss or misuse, including session controls, restricted administrative access and encrypted connections where available. However, no electronic transmission or storage method can be guaranteed to be completely secure.
10. Cookies and sessions
The website uses cookies or sessions necessary for login, language preferences, cart functionality, security and core website features. Analytics tools or third-party services may use additional cookies if added in the future, subject to their stated purpose and configuration.
11. Your data rights
Subject to applicable law and the circumstances of your request, you may have rights to ask about your information, access or correct it, obtain a copy, request deletion or destruction, or withdraw consent where processing is based on consent, subject to legal limitations and exceptions.
To exercise any of these rights, contact us using the email address in the Contact section below.
12. Children’s information
NINET services are primarily intended for businesses and clients legally able to enter into transactions. We do not intentionally target the collection of children’s personal information through the website.
13. External links and services
The website may contain links to external websites or services. Those services are governed by their own privacy practices, and NINET does not control how they handle information after you leave our website.
14. Changes to this policy
We may update this policy as services develop or legal or technical requirements change. The latest version will be published on this page and identified by the “Last updated” date above.
15. Privacy contact
For privacy questions or personal-data requests, you may contact NINET at: